At Dad’s Sourdough Bakery, we take pride in providing high-quality food and exceptional service. We strive to ensure that every order meets our customers’ expectations. However, we understand that issues may arise, and we are happy to address any concerns following the guidelines below.
Refund Policy
Dine-In Orders
- If you are unsatisfied with your meal, please notify our staff immediately so we can correct the issue.
- Refunds or replacements may be offered at the manager’s discretion.
Takeout Orders
- If your order is incorrect, missing items, or does not meet quality standards, please contact us immediately after pickup.
- We may offer a replacement, store credit, or refund depending on the situation.
- Refunds will not be issued for personal taste preferences if the order was made correctly.
Returns Policy
- Due to health and safety regulations, we cannot accept returned food items.
How to Request a Refund or Report an Issue
- Contact us at twiztedoakgardens@gmail.com within 24 of receiving your order.
- Provide your order details, a description of the issue, and any relevant photos.
- Our team will review your request and respond as quickly as possible.
We appreciate your business and are committed to ensuring a great experience for every customer. Thank you for choosing Dad’s Sourdough Bakery!